What were your first impressions?
My first impression was highly positive. The onboarding process was smooth, and the virtual admin was quick to understand the specific needs of my business. Communication was clear, and I appreciated the structured approach, which ensured that no tasks fell through the cracks.
What have been the main benefits of using our services?
The main benefits have been time savings and improved efficiency. Delegating routine tasks like calendar management, customer follow-ups, and data entry to a virtual admin has freed up my time to focus on bigger priorities. It’s also helped reduce the burden on my in-house staff, leading to increased productivity across the board.
What do you love most about our service?
What I love most about your service is the flexibility and the skill level of the virtual admins. They are proactive, reliable, and quickly adapt to changing needs, which is invaluable in a fast-paced environment. The attention to detail and seamless integration into my workflow has made a significant positive impact on my business operations.
Nothing is too much trouble for Maxine. Great knowledge of Qunote, vital to keeping my record keeping up to date.
Things are fantastic with Denise (Virtual PA), she is an absolute super star!!!
She’s doing a lot of different things for me that she did not do before but it’s starting to take shape and making my life loads easier. I’m slowly getting my life back, yes it’s at a financial cost but it’s so worth it.
I do wish I met you as I set my little company up. I came across you via John Walker when I asked him about buying some policies from their company. I definitely would have used you sooner had I known how well you understand case management and that made all the difference. I did not need to teach you what I do, you knew the complexities of the job and you already established short cuts, policies, and procedures to support the likes of me.
Maria is being an incredible help during our period of reduced admin support.
Thanks Tracey – I would be lost without Denise. She is truly exceptional and I am extremely fortunate to have her in my life. Thanks to you both for looking after us!
I found the webinar really useful – you covered everything really comprehensively, I’ve got so much useful information from it, and am understanding compliance fully now. Yes, it is a dry subject, but your energy certainly made it easier to follow, and I thought that you answered everyone’s questions thoroughly without spending too long on each section. So, thank you so much for your time Tracey, and I’m sure that we will be in touch with you for help of some kind in the not too distant future!
The GDPR exercise was so helpful, it gave us reassurance as a company that all our paperwork was correct and compliant. Not only did this save time for company it saved a lot of money. It also took a lot of stress off the management team. We contacted you on a regular basis for some advice and you were so accommodating. We recommended virtual administration to other companies and felt we had developed an excellent working relationship.
When Rhiannon came on board, she explained that there is so much of our work which can be passed to Virtual Administration, which we did. Our main issue was when the case managers suddenly come up with audio typing. None of us are experienced, we do not have the technology. When we sent the transcripts to you, the turnaround was quick. This took the pressure of the admin team and saved our clients’ money as well.
I’m very happy with Teresa and she has been taking initiative to help / supporting me with developing the administration side of the business, which is awesome!
With over 150 Physiotherapists based throughout the UK, mapping their locations and details in a usable and interactive way has previously proved difficult.
The dedicated team at VA created an interactive and visual map detailing the location of my team within the hour. Their expertise, knowledge and understanding of my company requirements have exceeded my expectations and I cannot thank them enough. I highly recommend VA for their speed of service, efficiency and service costs. Thank you once again.
Sue’s tenure with Remedy Healthcare has been successful and allowed us to navigate a tricky transitional phase regarding our ability to accurately invoice and track payments.Prior to joining the company, Sue had no knowledge of the system we had procured to operate our invoicing and importantly, neither did anyone in the company. Everything was new and there was little training available, requiring Sue to learn as she went and have a can-do attitude to finding solutions where we lacked mature processes. This positive approach has continued throughout her time at Remedy, and in addition to following processes well, she has also shown initiative where required to make incremental improvements and suggestions.
Perhaps therefore, it is Sue’s ability to adapt and adjust to changeable circumstances and demands that assures her value as a virtual assistant.We thank Sue for her time with us and Virtual Administration for providing access to quality assistance. Should the requirement arise in the future, we would not hesitate to procure their services again.
I have attended 3 CQC webinars hosted by Tracey and I found them very comprehensive and informative. There was a lot of information and Tracey was very helpful by emailing me separately with answers to questions I had. Tracey also provided examples of evidence I could use. It can be very overwhelming with the amount of evidence that is required, but I appreciated how Tracey was able to clarify a few things I didn’t quite understand. There is still a lot on my side that is outstanding but if I know I can always ask for further assistance.
Rachael is really efficient in ensuring my case notes are uploaded and presented clearly.
She always queries any details to ensure all notes are accurate and filed as required.
Denise is an excellent asset. I can’t quite work out how I managed without her!! (Although I still feel just as busy, at least she keeps me sane whilst I’m dashing about!).
All About Therapy has worked with Kirsty for several years, providing us with excellent administrative support ensuring efficient operation of our virtual office. Services include improving company time and cost efficiencies with Kirsty contributing to and implementing in house procedures taking on additional responsibilities. Our clinicians said, “We can get on with our job and Kirsty does the rest”. From everyone at All About Therapy We Thank You.
I would like to let you know and shout about our good news today: Kindred Community Ltd was today awarded it’s CQC registration, with myself as the Registered Manager.
We are now CQC registered for the scope of: Treatment disease disorder and injury & Personal Care.
We want to say we really appreciate all your support to myself and the company and also how we enjoy working with you and the team at Virtual Admin as you know! You always pull what we need out the bag! So thank you.
I love working with Jayme as she has a good understanding of my reports and always returns them to me promptly. It has helped me as I get another person’s overview of my reports as it can be difficult to proof read effectively when you have written the report.
I asked Tracey to help me make changes to my business in line with new General Data Protection Regulation (GDPR) legislation. I can’t begin to praise Tracey enough. She was able to quickly and efficiently help me review my service, assess my GDPR needs and draw up the relevant documents ready for me to simply insert into my business. I feel generally more organised and professional than I did before. I wouldn’t hesitate to recommend this service.
We cannot thank Tracey at Virtual administration enough.
Tracey walked us through a very complicated process providing administration, documentation and policies for our company which has been invaluable.
Julie has been great, very professional, very responsive and extremely thorough in proof reading reports I’ve sent to her. The ‘turn-around’ time is quick too.
Tracey is a very receptive to her client’s needs, she is a good listener and responded quickly to any of our questions. Tracey took us through the whole GDPR compliancy and set up documents we required for our new business. She understood our requirements and sent drafts promptly to ensure that nothing was amiss. The whole experience of working with Tracey was undoubtedly a good one. We would highly recommend the service to others.