Gathering feedback from your clients and stakeholders is incredibly crucial. How else can you understand what your clients think of your services without seeking their input?
As your therapy practice expands and evolves, it becomes increasingly challenging for the manager or owner to stay directly connected with each client on a day-to-day basis, especially if you have a team of associate therapists. Hence, the necessity of a client feedback survey.
You can conduct this survey at any time, depending on the information you want to know about. Always a good tip, don’t send out over the holidays and remember to follow up if they don’t send a response straight away.
It’s natural to have some apprehensions about potential negative feedback, but to make improvements, understand your clients’ needs and concerns is essential. We all have lessons to learn.
This survey also provides a great opportunity to inform your clients about your new services and products, gauging their interest.
If you’re contemplating a price increase, it’s crucial to discover what your clients are thinking and expressing about your services.
Suggestions for online survey tools:
https://www.surveymonkey.co.uk/